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Returns and Exchanges

All sales are considered final. This policy over-rules any other representation, verbal or written, of a return policy.  We offer a wealth of information on our website and are available by phone to answer any questions you might have.  At managements sole discretion Starlight Entertainment may allow some items to be returned for store credit.  In these cases a restock fee will be charged, typically between 15%-30%.  Shipping charges will not be credited for any reason.  Any approved return must include a return authorization # (RA) that will be supplied by Starlight Entertainment. Returned items will need to be in original packaging with all original documentation, and in new, unused condition meaning no scratches, scuffs, wear, etc.  Most items we ship will be double boxed.  Any items returned are expected to be double boxed regardless of how it was originally shipped.  Starlight Entertainment will accept no COD shipments, all returns will need to be shipped prepaid.  Any warranty issues will be handled by the manufacturer of the product as Starlight Entertainment does not offer any warranty for the products we sell.  Please give us a call at 1-800-793-5308 and we’ll provide you with the appropriate contact information for the manufacturer of your product.  Any item found defective upon arrival will be repaired under warranty by the manufacturer or replaced by Starlight Entertainment.  Starlight Entertainment’s management will determine the best course of action.

Some products may be offered with free or discounted shipping.  If the situation arises and we grant a return request you will be credited in the form of a store credit the full amount less any restock fee and the full original shipping costs.  These store credits are available for use on any in stock non-sale item.